Help

Advice & frequently asked questions

Choose a fragrance for the feeling it evokes, then choose how you want to enjoy it. Candles, reed diffusers and room sprays: discover the essential care rituals and answers to your questions about ordering.

Scented candles

Do I need to trim the wick of a Maison Iris candle?

No. Our candles are made to burn without trimming: do not cut the wicks, either before the first use or at any point afterwards. This is a genuine difference from most scented candles on the market.

How do I burn a scented candle for the first time?

Let the wax melt evenly right across the surface of the glass before you put it out — 1 to 2 hours of burning, depending on the size. That first full wax pool is what stops the candle from tunnelling for the rest of its life.

What is the difference between the 180 g and the 220 g candle?

The fragrance and the wax are identical. The 220 g burns for approx. 60 hours and suits living spaces; the 180 g, approx. 45 hours, is the smaller size, ideal as a gift or for a bedroom.

What precautions should I follow when burning a Maison Iris candle?

Never leave a burning candle unattended, keep it out of reach of children and pets, and place it on a stable, heat-resistant surface away from draughts.

Can I reuse the candle glass?

Yes. Once the wax has burned down, wash the glass in hot soapy water: it becomes a tealight holder, a brush pot or a short vase.

What wax do you use for your candles?

Our candles are hand-poured in natural soy wax and scented with fragrance compositions from the Grasse region.

Reed diffusers

Should I flip the reeds in the diffuser?

Not with Maison Iris: for the longest possible diffusion, leave the reeds exactly as they are. Turning them over releases more scent at once, but empties the bottle far more quickly.

Where should I place a reed diffuser?

Somewhere people pass through — an entrance hall, a corridor, a living room — but never beneath an air conditioner or a ventilation outlet: the airflow dries the reeds out and carries the scent away instead of diffusing it. Keep it out of direct sunlight as well.

Can a reed diffuser be refilled?

Yes. The 250 ml refill is poured into your original bottle, clean and dry. Replace the reeds once they are saturated: they no longer draw the fragrance up.

How long does a 250 ml reed diffuser last?

Several months — and longer still if the reeds are left in place and the bottle is kept away from draughts and heat.

Room spray

What is the difference between a room spray and a reed diffuser?

The 100 ml spray works immediately and on demand: one gesture, one breath, and the room changes just before guests arrive. The diffuser works continuously, with no gesture at all. The two formats can complement each other in the same room.

How do I use the room spray safely?

Spray into the air in the middle of the room, away from open flames, hot surfaces and any source of ignition — the formula is highly flammable. Wash your hands after handling and keep the bottle out of reach of children.

Orders, delivery & returns

Are your home fragrances made in France?

Yes. The concentrates are composed in the Grasse region and the candles are hand-poured in the Grasse region.

Which home fragrance makes the best gift?

Autour d’un feu à Biot (spiced coffee) is the safe choice for autumn and winter; Jardins de la Riviera (iris, rose & citrus) suits a bedroom or bathroom in any season. The candle remains the simplest format to give.

What are your delivery times and fees?

Each order is prepared by hand and dispatched within 3 working days of payment being confirmed. Delivery then takes 2 to 15 working days depending on the destination, and you receive a tracking e-mail as soon as the order ships. Standard delivery is free from €90 of purchases within mainland France. Otherwise: mainland France, standard €7.99 or express €10.99; European Union, €22. Fees are shown before payment.

What should I do if my parcel arrives damaged?

Report any broken or damaged item to contact@maisoniris-cotedazur.com within 48 hours of receipt, with photographs of the product and its packaging. We will then replace or refund it, whichever you prefer.

Can I return a product that does not suit me?

Yes. You have 14 days from receipt to change your mind, with no need to justify yourself. The product must be returned unused, unlit and unopened, in a condition fit for resale.

Where can I buy Maison Iris in store?

In a selection of concept stores and interior design boutiques across the South of France, and at Côte d’Azur Christmas markets in December. The current list of stockists is kept on the Where to find us page.

Another question?

Need help choosing a scent or have a question about your order? Write to us. Retailers and venues can also request our trade catalogue.

Write to us